Understand payment protection

How escrow protects buyers and creators on services and contracts.

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3 min read

ReUp holds payments for services and contracts in escrow, so both sides are protected while work is in progress.

How escrow works

  • Services: your payment is held securely until you complete the order.

  • Fixed-price contracts: you fund each milestone before work starts. The payment is released when you approve the work.

  • Hourly contracts: weekly payments are released after your review, or automatically on Monday.

When funds are returned

If a refund is approved, the money goes back to your original payment method. Disputes are reviewed by ReUp and can result in a full or partial refund.