When a buyer requests a refund, the order shows Refund requested and you receive a card in chat.
Review the request
Open Orders, find the order marked Refund requested, and read the refund reason. Choose Contact buyer if you need more information.
Resolve it
Choose Resolve refund and approve or decline. If you decline, the ReUp team may review the case and contact both parties by email.
Respond before the deadline
Funds stay on hold until the request is resolved. Review each request by the date shown so the buyer gets an answer quickly.